Our Modules
Benefits
Features
Benefits
- Reduce Human Errors.
- Reduce waiting time for customers.
- Easy communication between team members.
- Ability to create multiple types of orders.
- Preventing unregistered orders to be done by technicians outside the system.
Features
- Will receive customer call / complain.
- Search customer details & address by mobile no or customer name … etc & have facility to create new customer
- Search customer contract details by customer no or mobile no … etc & have facility to review contracts.
- Create Work Orders.
- Ability to create scheduled work orders.
- Ability to create work order for contracts or Cash Call.
- Ability to create Preventive Maintenance orders.
- Ability to add a note to dispatcher and technician.
- Can assign order to a team directly.
Benefits
Features
Benefits
- Track the inventory cost for any order/contract.
- Track inventory levels on hand/Van Stock.
- Reduce inventory carrying costs.
- Reduce response time via petty cash allowance.
- Create promotions on a specific item.
- Control discounts & material issuance using workflow approval.
Features
- Add spare parts items
- Ability to add price for each spare part (Cost, floor price and selling price)
- Generate a QR code for each spare part by the system
- Track material issue per technician and order
- Ability to track used material.
- Check availability (stock) for the spare parts.
- Technician Van Stock management.
- Ability to configure approval cycle up to 3 levels
- Work flow approval for inventory issuance up to 3 levels.
Benefits
Features
Benefits
- Track source of leads.
- Identify opportunities & Lost Deals.
- Enhance marketing strategy based on customer’s history.
- Monitor KPIs that support you in campaigns.
- Easy customer follow-up.
- Ability to forecast future sales based on issued quotations.
Features
- Ability to track sales cycle by creating
- Create a lead
- Create opportunity
- Site survey
- Create Quotation
- Ability to track quotation status
- Ability to configure quotation cycle approval
- Ability to generate a serial number for quotations using the system
- Ability to add a price list of the items
Benefits
Features
Benefits
- Easy to track installed/replaced units using serial number.
- Track the invoices and duties.
- Secure customer retention by tracking near expired/cancelled contracts.
- Track cancelled contracts.
- Control contracts prices using workflow approval.
Features
- Create/Renew/Cancel contracts.
- Change contracts status to on hold.
- Define preventive maintenance period in contracts.
- Add corresponding unites to contracts.
- Ability to track contract statuses.
- Ability to check the contract will be expired within month
- Ability to generate a serial number using the system.
- Ability to track contract’s versions.
- Approve/Reject contracts using on workflow approval.
Benefits
Features
Benefits
- Increase response time of the technician.
- Improve service delivery’s quality.
- Avoid unnecessary communication between technicians & dispatchers.
- Realtime visibility of work orders updates.
- Clear KPIs about operation process.
- Forecasting workload to help manage the team.
Features
- Receive all the work orders coming from Call Center
- Assign/re-assign orders to technicians
- Bulk assign orders to technicians
- Auto Dispatch orders according to areas & type of problem.
- Receive Preventive Maintenance work orders created by system auto. according to selected period.
- Track driver location on google map by connecting mobile tracking GPS API with dispatching google map.
- Track orders status according to technician’s updates on mobile application by capturing the technician location and time and date of the order status changes.
- Real-time performance monitoring for orders by seeing images and material added to the order by the technician
- Ability to generate service acceptance report of the order including added material, photos, technician tasks and notes and customer signature.
- Ability to change order status on behalf the technician.
- Order calendar view.
- Automatic calculation for the technician time sheet.
- Track technician’s time (e.g., working, idle, break)
- Push notification via the system or email
- Report: filter the report by:
- Work Order Date
- Order Status
- Order Location
- Technician
- Order Delivery time
- Extract Order as Excel Sheet
- View summary as list of all technicians and how much orders they close for the selected period
- Show the time and date for each work order the technician change the status for it
- Ability to generate a report include the progress of each order in details
Benefits
Features
Benefits
- Realtime insights of everything at any time.
- Clear KPIs about orders progress.
- Track contracts with their statues.
- Track customers.
Features
- Will show summary of all operations details in Chart diagram.
Benefits
Features
Benefits
- Increase response time.
- Take the ownership of assigned orders.
- Track work orders easily.
- Reduce material issuance time via workflow approval.
- Increase the cash flow by issuing/collecting invoices’ amounts.
- Track effective working hours.
- Proof of service delivery.
Features
- Receive work orders through the application
- Technician will have steps to select for each work orders as following:
- Accept: After the technician receive the order request from dispatcher also technician can open the google direction to customer location
- In Progress: When the technician starts working on the work order including the following status:
- On Travel
- Reached
- Started
- Completed: When the technician finished his tasks, and update work order status also technician have facility to take customer signature, take multiple photos and add customer remarks
- On-Hold: Technician can change the status of the order to on hold in case the order doesn’t finish by mentioning the reason
- Technician has the ability to add tasks done at the site from a predefined dropdown menu by the admin
- Review orders details (e.g. customer info, contract type, customer address, etc.).
- Ability to add materials from different sources (Van, Warehouse and Petty cash) to the order and in some cases, technician can request for management approval to change specific material.
- Ability to issue invoice for the order
- Ability to collect invoice either cash or by sending a link to the customer
- Ability to contact with the customer and navigate to the customer address.
- Multi-languages (Arabic and English).
- Push notification.
- Request for approval to change order priority.
- Ability to add notes, images and customer signature.
Features
Features
- Multiple roles and responsibilities.
- Ability to create a user and configure a role for each user.
- Ability to merge roles.
- Ability to manage system master data
- Access to the system dashboard
Benefits
Features
Benefits
- Clear vision about customer’s statement.
- Track cashflow/collected payments.
- Forecast the amount to be paid in advance.
- Easy to collect invoices amounts via sharing invoices to customers.
- Gain visibility about open/closed invoices.
Features
- Ability to issue invoice for contract/order
- Ability to issue invoice through web or by technician
- Ability to print our invoice including company logo
- Ability to add a payment to the invoice
- Ability to add received voucher number
- Ability to generate a serial number using the system
- Ability to add terms and condition for contracts and quotations
- Ability to generate periodic invoices.
Features
Features
- Orders reports till the address level including order progress
- Team reports
- Ability to print out service acceptance report for each order
- Material cost report
- Team material report
- Teams’ timesheet report
- Contract reports
- Contract will be expired report
- CMS reports include (Lead, opportunity, Site Survey and quotations)
- Invoices reports
- Invoice details report
- Paid/unpaid invoices report
- Statement of account report
- Due invoices report
- Calendar view for the orders
- Customer report
- Ability to extracts reports in different format (PDF, Excel and word)
Benefits
Features
Benefits
- Reduce dependency on call center.
- Reach out more customers especially cash calls.
- Easy tracking of orders, invoices and contracts.
Features
- Application will be bilingual (Arabic and English)
- Customer can register in mobile application
- Customer can create an order on contract or guest order (cash call)
- Customer can see his contracts and invoices details through the application
- Customer can pay invoices
- Customer can track the order status
- Customer can see history for all maintenance jobs and preventive maintenance happened for each machine including details about spare parts changed, date and time for which job get completed
- Customer can update his personal details like address and email
- White labeling application
Features
Features
- Users will be able to receive a notification through the system or email
- Notification history for web users